Q: Can you please tell me how long will my item take to ship?
A: READY MADE please check on the availability of an item before ordering if you need it immediately. We carry a wide range of ready made jewellery but other pieces are made to order.
-We mail our products using registered, regular Australia Post to provide you with a tracking number.
-we can use Express Post upon request
-custom pieces take longer check with studio manager
Q: Do you ship to New Zealand?
A: Yes. We ship to New Zealand using DHL.
Q: Will I need to pay GST or import charges?
A: GST and import charges vary depending on the destination and the order. Your checkout will show any taxes collected by us. New Zealand authorities may charge GST or other import fees when your order arrives.
Q: Why does my order show Australian GST?
A: Please contact us with your order number at hello@corkysaintclair.com and we will check how tax has been applied to your order.
Q: Where can I check New Zealand import charges?
A: For current information about New Zealand GST, duties and import charges, please check with New Zealand Customs or a tax professional.
Q: Can you reduce the declared value on the package?
A: No. We declare the full purchase price of items on customs documentation.
Q: Can you please explain the lengths of chain that you carry?
A: The medium sterling silver curb chain comes in 42cm, 45cm, 50cm, 60cm and 80cm. These chains are made in Italy.
The fine sterling silver curb comes in 45cm. They are made in Italy.
We have gold chains in 45cm or 50cm. We can build to any length. These chains are made in Melbourne.
Q: I am hypoallergenic and get weird rashes if I wear base metals, can you please tell me if your earrings will be safe to wear?
A: Yes all of our earring hooks and studs are made out of sterling silver or gold.
All of our hooks are hand made in our studio.
Q: If my Corky Jewellery is faulty or breaks can I exchange it or get it repaired?
A: Yes, if the fault lies in the manufacturing of the item. Our customers are important to us so we will endeavour to repair or replace damaged jewellery. We also sell replacement chains if you should break yours.
Can I take my jewellery swimming?
It's preferable that you didn't, especially not a chlorinated pool. Showering should be fine.
Can I get my present gift wrapped and mailed to someone else?
Yes, we love gift wrapping! Send us an email with any details and we can organise that for you free of charge. We use our own custom printed paper to wrap.
Q: I have heard that you have your own bricks and mortar store. Can you tell me a bit about that?
A: Our studio / indoor garden show room is in the iconic Century Building. Walk-ins are welcome Monday to Wednesday during our walk-in hours. Appointments are required Thursday to Saturday.
Q: I work extreme hours what are my options for having a ring consult?
A: We are happy to meet you on Saturdays. Appointments on Sunday must be arranged ahead of time. After hours or before hours are also available on request. Reach out and see if we can accommodate your request.
Q: Please explain the difference between 9K and 18K yellow gold
A: We work in both 9K and 18K gold, and each has its own character.
18K gold is richer—both in colour and in value. It’s made of 75% pure gold, giving it a deep, warm tone and a satisfying weight. It’s more ductile than 9K, which means it will stretch before it breaks making it stronger. Jewellers prefer to work with this gold as its easier to repair and more durable.
It has a dense premium feel.
9K gold is lighter and more restrained. With 37.5% pure gold, it has a cooler tone and is less likely to scratch. It’s a practical, durable choice for everyday wear, especially if you’re someone who’s tough on jewellery. It feels lighter as it has less gold and more silver.
Q: How long does custom work take?
A: Custom pieces are handmade in Melbourne. Production takes four to nine weeks depending on complexity. If you have a particular date in mind, please contact our studio manager to discuss your timeline.
Q: Do you work with heritage materials?
We occasionally work with heirloom pieces—especially if there’s strong sentimental value—but only if the materials are suitable and the timing works. Reusing old gold can be tricky (it often needs refining), and not all stones are safe to reset.
If you’re hoping to remake a piece using your grandmother’s ring, we’re happy to take a look and let you know what’s possible. It’s something we do on a case-by-case basis, time permitting.
Please bear in mind we don't recycle jewellery with lots of soldering as the solder makes it difficult and expensive to refine (this includes intricate rings and gold chains). The best jewellery to recycle are big wedding bands with minimal soldering.
Please email us with clear photos and a brief description—we’ll let you know if we can take it on.