Q: Can you please tell me how long will my item take to ship?

A: please check on the availability of an item before ordering if you need it immediately. We carry a wide range of ready made jewellery but other pieces are made to order.

-We mail our products using registered, regular Australia Post to provide you with a tracking number.

-we can use Express Post upon request

-for custom work please allow 15 working days before we mail out. We build to order using local crafts people

Q: Do you ship to New Zealand?

Yes, we ship using DHL, it might take 2 or 3 days to deliver the item.

A: Yes, when your order arrives in New Zealand, you may be required to pay New Zealand GST and any applicable import duties. New Zealand GST is currently 15%. These charges are determined by New Zealand Customs and are not included in the price you pay on our website.

Q: Why was I charged Australian GST on my purchase if I live in New Zealand?

A: As an Australian business, we are required to charge Australian GST on all sales. This GST is collected by us and paid to the Australian government. Unfortunately, this does not exempt your purchase from New Zealand GST and duties, which are separate charges imposed by New Zealand Customs.

Q: How can I estimate the additional costs for importing jewelry into New Zealand?

A: To estimate the additional costs, you can visit the New Zealand Customs Service website. They provide tools and information to help you calculate potential GST and duty charges for imported goods.

Q: What should I do if I have questions about New Zealand GST or import duties?

A: If you have any questions or need assistance, please feel free to contact us. We can help guide you through the process and provide information, but for specific tax advice, we recommend consulting with New Zealand Customs or a tax professional.

Q: Can you reduce the declared value on the package to lower the GST and duty charges?

A: We are required by law to declare the full purchase price of the items on the customs form. Undervaluing the shipment is illegal and can result in penalties. We appreciate your understanding and compliance with international trade regulations.

 Q: Can you please explain the lengths of chain that you carry?

 A: The medium sterling silver curb chain comes in 42cm, 45cm, 50cm, 60cm and 80cm. These chains are made in Italy.

The fine sterling silver curb comes in 45cm. They are made in Italy.

We have gold chains in 45cm or 50cm. We can build to any length. These chains are made in Melbourne.

Q: I am hypoallergenic and get weird rashes if I wear base metals, can you please tell me if your earrings will be safe to wear?

A: Yes all of our earring hooks and studs are made out of sterling silver or gold. 

All of our hooks are hand made in our studio.

Q: If my Corky Jewellery is faulty or breaks can I exchange it or get it repaired?

A: Yes, if the fault lies in the manufacturing of the item. Our customers are important to us so we will endeavour to repair or replace damaged jewellery. We also sell replacement chains if you should break yours.

Can I take my jewellery swimming?

It's preferable that you didn't, especially not a chlorinated pool. Showering should be fine.

Can I get my present gift wrapped and mailed to someone else?

Yes, we love gift wrapping! Send us an email with any details and we can organise that for you free of charge. We use our own custom printed paper to wrap.

Q: I have heard that you have your own bricks and mortar store. Can you tell me a bit about that?

A: Our studio / indoor garden show room is in the iconic Century Building. Visits are by appointment only. . 

Q: I work extreme hours what are my options for having a ring consult?

A: We are happy to meet you on Saturdays. Appointments on Sunday must be arranged ahead of time. After hours or before hours are also available on request. Reach out and see if we can accomodate your request.