Corky Saint Clair jewellery is made by hand, in house, so there will be inherent quirks and natural imperfections due to the way products are crafted. Please be sure to select your items carefully, as we can only offer refunds in the case that a product is faulty.
We do not offer exchanges on custom work, anything that has been built to order or resized.
WARRANTY POLICY
Corky Saint Clair jewellery comes with a 12-month warranty from the date of purchase. This warranty covers manufacturing faults and defects but does not cover accidental breakage, general wear and tear (such as scratches, tarnishing, or fading), or any issues caused by mishandling or improper care.
Our voluntary warranty does not cover damage caused by resizing, repairs or other work performed by another jeweller. Your rights under applicable consumer law are not affected.
Warranty returns:
Please contact us before returning an item for warranty evaluation, repair or replacement. We will advise you on the appropriate return and shipping arrangements.
As fine jewellery is delicate, please handle it with care. Clean your pieces with a soft cloth and avoid contact with strong chemicals, cleaning products, creams, and perfumes. Showering is generally fine, but remove jewellery before swimming, particularly in chlorinated pools or salt water. For more specific care instructions or questions regarding the materials, feel free to contact us.
Exchange
We offer exchanges on eligible ready-made jewellery for 14 days after the purchase date. Longer periods can be negotiated at the time of purchase. Reach out to our sales staff to see if we can help you.
For hygiene reasons there are no exchanges on body jewellery including earrings or studs once they have left the studio.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
We do not offer refunds for change of mind, so please choose carefully.
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Note that in these circumstances no credit or exchange will be issued until a return authority ("RA") has been generated and the item has been returned to Corky Saint Clair and inspected. Additional shipping charges may apply depending on the size of the product. Please contact the Corky Saint Clair as set out below if you would like to discuss this.
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Unless you are returning your product because it is faulty or otherwise does not comply with a consumer guarantee under the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) ("Consumer Guarantee"):
1. you must contact Corky Saint Clair as set out below first to generate a RA;
2. your product(s) must be returned in the original packaging;
3. delivery charges are non-refundable.
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Please contact the Corky Saint Clair Store team at hello@corkysaintclair.com to initiate the returns process for an exchange, refund or repair.
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Credits and exchanges are based on the price paid for the original product. If, however, your product is exchanged because it is faulty or otherwise does not satisfy the Consumer Guarantees included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases), the replacement product must be an identical type or of equivalent value and type to the original product.
This process is in addition to any further rights you may have under the Australian Consumer Law (Australian purchases) and Consumer Guarantees Act 1993 (New Zealand purchases).
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Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods otherwise fail to meet a consumer guarantee in the Australian Consumer Law.
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New Zealand Customers: Under the Consumer Guarantees Act 1993 (CGA), you are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage that could have been expected to result from the product's failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or fail to comply with another guarantee in the CGA.
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Sale items (if applicable)
Only regular-priced items may be exchanged, unfortunately sale items cannot be exchanged.
Faulty or damaged items
If an item is faulty or damaged, please contact us at hello@corkysaintclair.com so we can arrange the appropriate next step. Returns should be sent to:
Shipping
To return your product, you should mail your product to:
For change-of-mind exchanges, return shipping is the customer’s responsibility and original delivery charges are non-refundable. If an item is faulty or does not meet a consumer guarantee, please contact us before sending it so we can advise you on the appropriate return process. We recommend using a trackable and insured shipping service for valuable jewellery.
Non-Payment and Default Policy
For all custom work over $2000, including items built to order or resized, full payment must be made within four weeks of the completion date. If payment is not received within this period, Corky Saint Clair reserves the right to consider the order in default. In the event of default:
- Any deposits paid will be forfeited to cover the costs incurred during the creation of the piece.
- Corky Saint Clair retains the right to sell or repurpose the item at its discretion.
For any other work under $2000 payment must be made within eight weeks of the completion date .
If payment is not received within this period, Corky Saint Clair reserves the right to consider the order in default. In the event of default:
- Any deposits paid will be forfeited to cover the costs incurred during the creation of the piece.
- Corky Saint Clair retains the right to sell or repurpose the item at its discretion.