Refund policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Corky Saint Clair Online Returns Information 

At Corky Saint Clair we take pride in our quality products and services and we value you, our customers. If at any time you feel our products do not meet your requirements please contact our Support Team by email at corkysaintclair@gmail.com, by telephone on 0415249804 (AU) to find out what options are available to you. Our Support Team will answer your calls between 9am – 5pm (AEST), 7 days a week and answer your emails between 9am – 5 pm (AEST) Monday to Friday.

If you are unhappy with your purchase, received a faulty item or simply chose the wrong one, please follow our simple returns process below. 

 

  • Returns for an exchange, refund or repair are available for products that are damaged in transit (ie: before you received it), faulty out of the box, do not work properly or otherwise do not satisfy the statutory consumer guarantees ("Consumer Guarantees") included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) (please see below regarding the Australian Consumer Law and Consumer Guarantees Act 1993).

  • Please note that there is no right to an exchange or refund if you simply change your mind about a Product or if you incorrectly placed your order.  However, for items where an incorrect colour, style or model has been chosen, as long as the product is returned in its original packaging within 14 days after the product is delivered, Corky Saint Clair may decide in it's discretion to offer you a credit or exchange. Note that in these circumstances no credit or exchange will be issued until a return authority ("RA") has been generated and the item has been returned to Corky Saint Clair and inspected. Additional shipping charges may apply depending on the size of the product. Please contact the Corky Saint Clair team or Support Team as set out below if you would like to discuss this. 

  • Unless you are returning your product because it is faulty or otherwise does not comply with a consumer guarantee under the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) ("Consumer Guarantee"):

1. you must contact Corky Saint Clair team or Support Team as set out below first to generate a RA;

2. your product(s) must be returned in the original packaging;

3. delivery charges are non-refundable.

  • If you are returning your product because it is faulty or otherwise does not satisfy the Consumer Guarantees, to ensure the most efficient processing of any return, before returning any Product to us please contact the Corky Store team or Support Team as set out below to generate a RA first.  This will help Corky Saint Clair track your product and the reason for the return. 

  • Please contact the Corky Saint Clair Store team at corkysaintclair@gmail.com to initiate the returns process for an exchange, refund or repair. 

  • Refunds, credits and exchanges are based on the price paid for the original product. If, however, your product is exchanged because it is faulty or otherwise does not satisfy the Consumer Guarantees included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases), the replacement product must be an identical type or of equivalent value and type to the original product. 

This process is in addition to any further rights you may have under the Australian Consumer Law (Australian purchases) and Consumer Guarantees Act 1993 (New Zealand purchases).

  • Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods otherwise fail to meet a consumer guarantee in the Australian Consumer Law.

  • New Zealand Customers: Under the Consumer Guarantees Act 1993 (CGA), you are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage that could have been expected to result from the products failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or fail to comply with another guarantee in the CGA.

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Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at corkysaintclair@gmail.com and send your item to:

Corky Saint Clair
The Century Building
602/125 Swanston St
Melbourne Victoria 3000, Australia

Shipping 
To return your product, you should mail your product to:

Corky Saint Clair
The Century Building
602/125 Swanston St
Melbourne Victoria 3000
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.